Welcome to Toddlers Tog. These Terms & Conditions (“Terms”) govern your use of our website [www.toddlerstog.com] and all purchases made through it. By accessing or using our site, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase.
1. GENERAL INFORMATION
Toddlers Tog is a luxury babywear brand specializing in premium, handcrafted newborn and toddler apparel. By using our website, you confirm that you are at least 18 years old or have parental consent to shop with us.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after any changes constitutes acceptance of the revised Terms.
2. PRODUCT INFORMATION
We strive to display our products as accurately as possible. However, due to variations in photography, lighting, and screen settings, slight differences in color or texture may occur.
All products are handmade or hand-finished; therefore, minor variations may be present these are part of the garment’s unique character and not considered defects.
3. PRICING & PAYMENT
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All prices listed are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
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Payment can be made through secure gateways including credit/debit cards, bank transfer, or cash on delivery (where available).
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Toddlers Tog reserves the right to update prices or promotional offers without prior notice.
4. ORDER CONFIRMATION
Once your order is placed, you will receive an email confirmation. Orders are processed only after successful payment authorization.
In case of stock unavailability or order issues, we will notify you promptly via email or phone and offer an alternative or a full refund.
5. SHIPPING & DELIVERY
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Orders within Pakistan are typically delivered within 3–7 business days.
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International orders may take 7–15 business days, depending on destination and customs clearance.
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Shipping rates and estimated delivery times are displayed at checkout.
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Delays caused by courier services or customs are beyond our control, though we’ll assist in resolving them where possible.
6. RETURNS & EXCHANGES
Please refer to our Return & Exchange Policy for detailed terms.
In summary:
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Returns/exchanges accepted within 7 days of delivery.
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Items must be unused, unwashed, and in original packaging.
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Due to hygiene reasons, customized or embellished babywear cannot be returned once worn or used.
7. CANCELLATION POLICY
You may cancel your order within 12 hours of placing it by contacting us at support@toddlerstog.com.
Orders that have already been dispatched cannot be canceled.
8. INTELLECTUAL PROPERTY
All content on this website including images, logos, text, graphics, product names, and designs is the property of Toddlers Tog and is protected by copyright and trademark laws.
Any unauthorized reproduction, distribution, or use of this material is strictly prohibited.
9. LIMITATION OF LIABILITY
Toddlers Tog is not liable for any indirect, incidental, or consequential damages arising from product use, delivery delays, or website access issues.
All garments are made with care using baby-safe materials, but we recommend following care instructions provided to ensure product longevity and safety.
10. PRIVACY POLICY
Your privacy is extremely important to us. We collect only necessary information for order processing and delivery.
Please refer to our full Privacy Policy for more details on how your personal data is handled securely.
11. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising will be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.
12. CONTACT US
For questions or concerns regarding these Terms, please reach out to us at:
📧 support@toddlerstog.com
📍 Karachi, Pakistan